Legal & Policies

Your privacy and our service terms, clearly outlined

Privacy Policy

Effective Date: January 27, 2025
Last Updated: June 28, 2026

1. Introduction

Tiny House Agency Pty Ltd ("we," "our," or "THA") operates an online marketplace for tiny homes in Australia. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you use our website at tinyhouseagency.com.au.

This Privacy Policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

Listing Information: Property details, images, descriptions, and pricing provided to us for homes we list and represent
Payment Information: Processed securely through Stripe (we do not store credit card details)
Contact Forms: Name, email, phone number, and message content when you contact us
Newsletter Subscription: Email address when you subscribe to our newsletter
Enquiries and Offers: Contact details and messages when you enquire about or make offers on listings

2.2 Information Collected Automatically

We use cookies and similar tracking technologies to collect information about your browsing activities:

Analytics Data (via Google Analytics with IP anonymisation):
- Pages visited and time spent on pages
- Browser type and version
- Device type and operating system
- Referral source
- General geographic location (country/city level)
- Anonymised IP address
Marketing Data (via Meta Pixel):
- Page interactions and events
- Conversion tracking for advertising purposes
- Device and browser information
Technical Data:
- Log files and server data
- Error reports and performance data

3. How We Use Your Information

We use collected information to:

Provide and maintain our marketplace services
Manage listings and process payments
Send service notifications about listings, enquiries, and offers
Send marketing communications (with your consent)
Show you relevant advertising and measure its performance on third-party platforms such as Meta and Google (with your consent)
Improve our website and user experience
Respond to customer service requests
Comply with legal obligations
Prevent fraud and enhance security

4. Legal Basis for Processing

We process your personal information based on:

Consent: For marketing communications, advertising, and analytics
Contract: To provide our services when you submit listings or make enquiries
Legitimate Interests: To improve our services and prevent fraud
Legal Obligations: To comply with applicable laws including the Privacy Act 1988 (Cth)

5. Data Sharing and Disclosure

We may share your information with:

Service Providers: Including Supabase (database), Stripe (payments), MailerLite (email), Google Analytics, and Meta (Facebook and Instagram)
Advertising Platforms: We may share your contact details (such as your email address and phone number) in hashed (encrypted) form with Meta and Google so we can show relevant ads to you and to people with similar interests, and to avoid advertising to people who are already our customers. You can opt out at any time through those platforms' ad settings or by contacting us.
Sellers and Buyers: Contact information shared when you make or receive enquiries about a home (with consent)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with any merger, sale, or acquisition

We do not sell your personal information to third parties.

6. Cross-Border Data Transfers

In providing our services, we may transfer your personal information to service providers located outside of Australia, including:

United States (Stripe, Supabase, Google, Meta, MailerLite)
European Union (where some service providers have data centres)

We take reasonable steps to ensure that any overseas recipients handle your personal information in a way that is consistent with the Australian Privacy Principles. By providing your personal information to us, you consent to its disclosure to these overseas recipients as described in this policy.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Listing data: 2 years after listing expiration
Marketing data: Until you unsubscribe
Enquiry and contact records: Up to 2 years after your last contact with us
Analytics data: 26 months (Google Analytics default)
Financial records: 7 years as required by Australian tax law

8. Your Rights and Choices

8.1 Access and Control

Under the Australian Privacy Principles, you have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data (subject to legal requirements)
Object to processing
Withdraw consent
Lodge a complaint about our handling of your personal information

To exercise these rights, contact us using the details in Section 13.

8.2 Cookie and Tracking Opt-Out Options

To opt out of Google Analytics tracking:

Install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
Or adjust your browser settings to block cookies

To opt out of Meta Pixel tracking:

Visit Facebook's opt-out page: https://www.facebook.com/help/568137493302217
Or use the Digital Advertising Alliance opt-out: http://www.aboutads.info/choices/

To manage cookies generally:

Most browsers allow you to refuse cookies in settings
Note: Disabling cookies may affect website functionality

8.3 Marketing Communications

Unsubscribe from emails using the link in any marketing email
Contact us to update your communication preferences
Opt out of personalised ads through the ad settings on Meta and Google, or contact us and we will remove your details from our advertising audiences

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, modification, disclosure, or destruction. Our security measures include:

SSL encryption for all data transmission
Regular security audits and vulnerability assessments
Strict access controls and authentication requirements
Use of secure, reputable third-party service providers
Regular staff training on data protection
Incident response procedures for potential data breaches

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

10. Children's Privacy

Our website and services are not intended for individuals under 15 years of age. We do not knowingly collect personal information from children under 15. If we become aware that we have collected personal information from a child under 15, we will take steps to delete that information as soon as practicable.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date.

12. Complaints and Disputes

If you have any concerns about our handling of your personal information or believe we have breached the Australian Privacy Principles, please contact us using the details below.

We will acknowledge your complaint within 5 business days and aim to provide a written response within 30 days. If more time is required, we will keep you informed of our progress.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

13. Contact Information

Tiny House Agency Pty Ltd

Email: info@tinyhouseagency.com.au

Phone: +61 493 560 837

Address: 10/15 Ramly Drive, Burleigh Heads QLD 4220

ACN: 697 853 642

ABN: 70 697 853 642

Privacy Officer: Managing Director

14. Cookie Notice

This website uses cookies to enhance your browsing experience and analyse site traffic. By continuing to use this website, you consent to our use of cookies as described in this Privacy Policy. You may opt-out of non-essential cookies using the methods described in Section 8.2 above.

Terms and Conditions

Effective Date: January 27, 2025
Last Updated: June 28, 2026

1. Acceptance of Terms

By accessing or using the services provided by Tiny House Agency Pty Ltd ("THA," "we," "us," or "our") through our website, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not use our services.

2. Services Provided

THA offers various services, including:

Marketplace Listings: We list and market tiny homes on our platform, including our own stock, homes available through our builder network, and pre-owned homes we represent for sale on behalf of sellers under a service agreement.
Buyer Agency Services: Providing professional assistance to buyers in acquiring tiny homes, including property search, due diligence, and negotiation support.
Full Service Sales Representation: Offering comprehensive licensed agent representation for selling tiny homes, including marketing, viewings, negotiation, and settlement coordination.
Other related consulting and advisory services as may be offered from time to time.

3. Payment Terms and Refund Policy

Payment Processing: All fees for services are clearly stated on our website or in your service agreement. Payments are processed securely through third-party payment processors (Stripe). By purchasing a service, you agree to pay the applicable fees in full.

Refund Policy:

Service and Representation Fees: Retainer and service fees are generally non-refundable once services commence, except where required by Australian Consumer Law, but may be credited against final commissions as specified in your individual service agreement.
Processing Time: Where refunds are provided, they will be processed within 5-7 business days to the original payment method.
Consumer Guarantees: Nothing in these Terms limits your rights under Australian Consumer Law, including your right to a refund for major service failures.

4. Marketplace Listings and Responsibilities

THA's Responsibilities:

Provide the marketplace platform and prepare and publish listings to our content standards
Process enquiries and facilitate buyer-seller communication
Provide marketing exposure as specified in your service agreement

Seller Responsibilities (for homes we represent):

Accurate Information: All information you provide for your listing (text, images, pricing) must be accurate, truthful, and not misleading
Legal Compliance: Ensure your home and its sale comply with all applicable laws and regulations
Enquiry Response: Respond to genuine buyer enquiries in a timely and professional manner
Property Access: Make reasonable arrangements for inspections when requested by serious buyers

Important Limitations: THA does not guarantee the sale or rental of any listed home. Our services are limited to providing a marketplace platform and marketing exposure. THA is not responsible for the accuracy of seller-provided information, the condition of any home, or the outcome of any transaction between buyers and sellers.

5. Agency and Consultancy Service Terms

Service Scope for Buyer Agency Services:

Property search assistance and market analysis
Supplier vetting and recommendations
Contract review and negotiation support
Project management and coordination
Access to builder-direct pricing through our network

Service Scope for Full Service Sales Representation:

Licensed agent representation and fiduciary duty
Professional photography and marketing campaigns
Buyer management and property showings
Price negotiation and contract management
Settlement coordination and legal compliance

Client Responsibilities:

Provide accurate and complete information about your requirements or property
Respond promptly to agent communications and requests
Make reasonable efforts to cooperate with the agreed service process
Pay all agreed fees and commissions as per the service agreement

No Guarantee of Outcome: While THA provides professional advice and representation, we do not guarantee the purchase or sale of any property, specific financial outcomes, or particular timeframes for completion. Property markets are subject to various factors beyond our control.

6. Intellectual Property

All content on the THA website, including text, graphics, logos, and software, is the property of THA or its content suppliers and protected by Australian and international copyright laws. Where you provide content to us for a listing, you retain ownership of that content but grant THA a licence to use it for marketing and platform operation purposes.

7. Limitation of Liability

To the maximum extent permitted by law, THA's liability for any claim relating to these Terms or our services is limited to the amount you paid for the specific service giving rise to the claim. THA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

8. Australian Consumer Law Acknowledgment

Consumer Guarantees: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. These include:

Services will be provided with due care and skill
Services will be fit for the particular purpose you made known to us
Services will be provided within a reasonable time

Remedies: For major failures with our services, you are entitled to cancel the service contract and obtain a refund, or to receive compensation for the drop in value. For minor failures, you are entitled to have the service rectified in a reasonable time. If this is not done, you can cancel the contract and obtain a refund for the unused portion.

9. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason including breach of these Terms. Upon termination, your right to use the services will cease immediately, though any outstanding payment obligations will survive termination.

10. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Queensland, Australia. Any disputes arising out of or relating to these Terms or the services shall first be addressed through good faith negotiation.

If a resolution cannot be reached within 30 days, the parties agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia. For disputes under $25,000, parties may choose to resolve the matter through the Queensland Civil and Administrative Tribunal (QCAT) or equivalent alternative dispute resolution process.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. For significant changes affecting paid services, we will provide 30 days' notice via email. Your continued use of the services after such modifications will constitute your acknowledgment of the modified Terms.

12. Contact Information

For any questions regarding these Terms, please contact us at: