How We Protect Every Tiny Home Sale

How We Verify Every Listing

Before a home goes live, we:

• Verify the seller's identity — government-issued photo ID.
• Confirm ownership — proof the seller owns the home, plus bank-account details in the seller's own name, so any payment goes to the verified owner and no one else.
• Check the build — VIN, compliance plate and compliance certificates (gas, electrical and engineering certificates, and structural warranty where applicable). Where needed, we speak directly with the builder to confirm specifications and provenance.
• Complete a live walkthrough — a video inspection confirming the home matches how it's represented. Nothing is published until it passes.
• Audit every claim — each detail in the listing is checked against the seller's build documents, contracts and spec sheets before publishing. If a detail can't be verified, it doesn't go in.

Some listing images use virtual (AI) staging to show a space's potential — furniture and styling added digitally. The home's structure, fixtures and layout shown are real; styling and furnishings are illustrative and not included unless the listing says so. Where an image is virtually staged, we aim to note it. Always confirm inclusions before you buy.

For Buyers

What Every Listing Gives You

• A licensed agent representing the transaction — not an anonymous seller.
• A seller whose identity, ownership and bank details we've already verified.
• Compliance documentation reviewed and a walkthrough completed before listing.
• Professional contract preparation, negotiation support and settlement coordination.
• Post-sale mediation support if an issue arises.

Still Your Responsibility (and Strongly Recommended)

• An in-person inspection where practicable — our walkthrough verifies representation; it isn't a substitute for your own inspection or a building/engineering report.
• Independent legal advice before signing.
• Researching council rules for where you intend to place the home.
• Budgeting for transport and setup — transport is the buyer's responsibility unless agreed in writing.

Safe Payment

• Pay only the seller's THA-verified Australian bank account — the account name matches the verified owner.
• All deposits are covered by a written purchase agreement we prepare, with clear refund terms.
• THA doesn't hold deposits or act as escrow — funds move directly between buyer and seller, to the verified account.
• Never pay overseas accounts, cryptocurrency, or unverified third parties. Keep all records and correspondence.

Your Rights Under Australian Consumer Law

• Homes must be of acceptable quality and fit for purpose.
• Sellers must not misrepresent or provide false information.
• Major failures may entitle you to a remedy.
• These rights apply even if a home is sold "as is," and can't be excluded by contract.

For Sellers

When you list with THA, we manage the sale — enquiries, buyer contact, negotiation, contracts and settlement. You don't field cold enquiries or handle buyers alone. What we need from you:

• Government photo ID and proof of bank details in your name — held securely in a locked file, never shared.
• Proof of ownership of the home.
• Compliance documentation — VIN, compliance plate, and gas/electrical/engineering certificates where applicable.
• Honest, complete disclosure of any defect, damage or issue. Under Australian Consumer Law you must disclose major defects in writing, and misleading conduct is unlawful.
• Reasonable access for the walkthrough and buyer inspections.
• The home presented as represented in the listing photos.

• We provide licensed-agent representation and a managed marketplace listing — not legal or financial advice.
• Our verification is professional due diligence: it's not a guarantee of condition or value, and not a building or engineering inspection.
• We don't hold deposits or provide escrow.
• The seller remains responsible for the home's condition and compliance under the sale agreement.
• Transport, council approvals and independent inspections are the buyer's responsibility — we can refer specialists.

• Document everything in writing and contact THA directly — we provide mediation support on the sales we manage.
• Report suspected fraud immediately: info@tinyhouseagency.com.au

Dispute Resolution Path

1. Direct resolution with the other party (always try first).
2. THA mediation support (on the sales we manage).
3. Fair Trading complaint (your state consumer protection agency).
4. Legal action if necessary (seek legal advice).

Your Australian Consumer Law rights apply throughout.

Getting Help

Questions or concerns?

Report suspected fraud or safety concerns immediately.